Vice President of Clinical Operations
Responsible for developing strategy for and overseeing the clinical operations of the organization's Adult Addiction, Child & Adolescent and Mental Health service lines. Accountable for the delivery of efficient, safe, and high quality care, that meets regulatory requirements and promotes a positive client experience., 1. Analyzes service line needs and opportunities for growth with regard to business development and new ventures, developing annual goals and objectives (divisional Balanced Score Card) that align with the Organization's strategic direction and Balanced Score Card. Establishes priorities, eliminates impediments, and resolves problems. Monitors performance measures, provides leadership to his/her management team and staff that fosters continuous performance improvement. 2. Evaluates treatment and child-care practices and protocols, in collaboration with the Chief Medical Officer, Medical Directors and clinical staff, assuring the use of evidence-based, and other proven, practices in all programs. 3. Develops, with support of the Human Resources department, effective staffing plans and provides leadership that assures the recruitment and retention of a high-performing team of clinical and support personnel; establishes appropriate performance expectations, provides coaching and evaluates performance. Provides tools necessary for staff members to be successful in contributing to the achievement of individual and departmental goals. Makes hiring and disciplinary decisions in conjunction with managers and coordinators. 4. Develops and is responsible for annual division and department budgets, working cooperatively with the CFO and Finance Department. Determines future resource needs, monitors actual progress, and makes adjustments as necessary to stay within budget, allocating resources to meet a changing environment. 5. Identifies needs and provides opportunities for ongoing staff development. Collaborates with supervisor to identify self-learning needs and seeks out resources or instruction opportunities to meet those needs. 6. Facilitates effective communications among staff members, management, and internal and external customers to ensure seamless services. Seeks opportunities to model teamwork in support of the Organization's objectives. 7. Plays a leadership role in quality/performance improvement initiatives and incorporates best practices within the clinical operations. 8. Oversees positive customer service relationships by identifying customers and their needs, ensuring customers' needs are met, responding appropriately to difficult interactions, and educating staff members on quality customer service. Maintains a positive, high profile with external and internal referral sources and funding partners. 9. Serves as an active member of the Senior Leadership Team, providing support and assistance to colleagues in achieving organizational goals and advancing ongoing efforts to continuously improve the SLT as a high-performing team. * Master's Degree in Administration, Social Work, Counseling and/or related field required. * Licensed clinician, LCSW, LPC, LADC, LMFT preferred. Experience * Minimum of ten years' experience with behavioral health, including chemical dependency preferably in a managed care and/ or private pay environment. * Minimum of seven years' management experience. * Minimum of three years' in a leadership/administrator role.