Skilled Maintenance Guest Service Representative

Red Roof Inn
Sep 16, 2017
Oct 14, 2017
Employer Type
Direct Employer
Employment Type
Full Time
Position Summary

The Skilled Maintenance Guest Service Representative (GSR) is responsible for maintaining the inn's mechanical operations/construction with minimal functional interruptions through the RRI Repair and Maintenance manual and inspection requirements. This position is critical to ensure that the quality of service for Red Roof Inns' guests is in accordance with Red Roof Inns' brand standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining the inn's General and Preventative Maintenance programs, as well as the safety and security of the hotel.

Duties and Responsibilities

* Maintain positive guest relations at all times and understand guests' service needs

* Using Red Roof Inns' set expectations and processes, follow directions thoroughly to monitor and maintain operation, cleanliness, sanitation, safety and organization of guest rooms and other areas

* Maintain and repair manageable mechanical/functional operations? Maintain and repair electrical wiring (i.e. switches/lamps); small plumbing problems (i.e. fixtures, pipe replacement/repair); appliance maintenance (i.e. washer, dryer, air conditioner, heater, boiler, etc)? Maintain safety and security, windows, doors, key and lock procedures? Maintain and repair drywall, wall covering, painting, stucco, grouting and tile? Maintain and repair furniture, roofing and shingles? Perform necessary repairs as noted on maintenance cards and inn maintenance log? Follow necessary preventive maintenance schedule outlined on the inn-planning calendar and by inn management

* Inspect property to identify current and potential needs and report findings to Repair and Maintenance Engineer and/or General Manager

* Maintain safety and security of inn and follow key and lock procedures

* Assist Repair and Maintenance Engineer and/or General Manager with projects as assigned

* Pick up materials needed to complete assigned work projects; keep maintenance room/area clean, organized and safe condition

* Coordinate and review the work of the General Maintenance GSRs

* Use correct cleaning chemicals for designated surfaces/areas according to OSHA regulations and Red Roof Inn requirements

* Maintain confidentiality of guest information and pertinent hotel data

* Perform work in non-climate controlled conditions

* Exert physical effort in operating equipment (up to 50lbs) as well as endure various physical movements throughout the work areas during shift

* Assist Housekeeping GSRs in maintaining guest rooms

* Comply with all Red Roof Inn and OSHA standards related to safety and security

* Other projects and responsibilities may be added at the company's discretion

* Provide special services for guests upon request

* Assist in other areas of the hotel as needed, such as collecting/delivering dirty linen to laundry, assisting with laundry or housekeeping as needed

* Perform self-room inspections and accept feedback from room quality inspections performed by inn management and trained team members? Cross train in laundry, housekeeping, and/or front desk job functions, when possible

Position Requirements

* 2-4 years in a previous maintenance or customer service position required? Knowledge of mechanical tools/equipment, general hand tools/equipment, lawnmower and landscaping tools/equipment strongly preferred? Must have experience with plumbing and electrical repairs; HVAC certification preferred, not required? Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff? Must be able to easily and frequently change from one task to another and work with minimal supervision? Ability to communicate clearly and concisely? Ability to work in non-climate controlled conditions? Ability to exert physical effort in operating equipment (up to 50lbs) as well as endure various physical movements throughout the work areas during shift ? Ability to work nights, weekend and/or holidays

Working Conditions

This position operates in either an exterior and/or interior corridor property and could be exposed to periods of extreme heat and cold. Equipment (mechanical / general tools and cleaning solutions) are used in this position as well. RRI is a pet-friendly hotel and contact wiSDL2017

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