Toys R Us and Babies R Us Juvenile Specialist

Toys'R'Us, Inc.
Sep 17, 2017
Oct 15, 2017
Employer Type
Direct Employer
Employment Type
Full Time
**Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!**

**Job Description**

At Toys?R?Us, Inc., we?re on a mission to be the best toy and baby retail company in the world! And that means we are laser-focused on delivering joy to kids of all ages, while providing our customers outstanding value and service whenever, wherever and however they choose to shop with us.

But we can?t do it alone. We need everyday ?superheroes? to help us succeed.

Whether you?re an enthusiastic toy collector, gaming guru, grandparent (or mom, dad, aunt, uncle, godparent) of some pretty awesome kids, student or someone looking for a fun place to work, then we?re looking for you!

Join more than a team ? become part of the ?R?Us family and help bring huge smiles to the faces of kids everywhere. To learn more about who we are and what we?re all about, visit at or check out our YouTube channel to hear straight from the source ? our valued Team Members themselves!

The Juvenile Specialist is responsible for consistently delivering superior experiences for ?R?Us Customers through the use of suggestive selling techniques which results in the sale of merchandise to our Customers. The Juvenile Specialist helps promote and sell our service programs such as: Endless Earnings Reward program; Square Trade, the ?R?Us Credit Card, Rewards ?R?Us Loyalty program, and seminar/events available at the store.

The Juvenile Specialist is responsible for training and developing our Team Members on Customer Service, selling skills and product knowledge for the baby/juvenile departments. They serve as the subject matter expert and is responsible for ensuring that all business initiatives in their departments are implemented and executed per Company SOP, along with performing and completing the Routine Action Plan (RAP Sheet) for their position during the shifts.

As the baby product authority, Specialists who assist at Baby Registry must ensure that they ask questions and engage Customers to determine the appropriate products to recommend. The Specialist will ensure that Customers are registered for everything they will need so that they are confident and excited and happy with the selections they have made for the new addition to their family.

**Availability Requirements**

The Juvenile Specialist is a full time position and requires flexible availability including nights and weekends. This position reports directly to the Assistant Store Manager. They will spend the majority of their time (up to 90%) working on the sales floor, devoting approximately 2/3 of that time to selling activities during peak traffic hours.


+ Demonstrate the use of selling skills by becoming knowledgeable with our product and service offerings:

+ To ask open-ended discovery questions in order to determine the right product for a Customer based on their needs and/or lifestyle

+ Use product knowledge to assist the Customer with product choices and suggest add-on items to increase items per transaction and average sales

+ Promote and offer applicable services to the Customer such as Endless Earnings Reward program; Square Trade Plans, the ?R?Us Credit Card, Rewards ?R?Us Loyalty program.

+ To deliver supreme service using the STAR model with all of our Customers- Every Day, Every Time

+ Drive sales in the Baby departments by achieving set goals

+ Use ?Save the Sale? concepts to ensure that we are utilizing all Omni channel options for Customers when items may be out of stock in store

+ Assist Customers at registry kiosk to ensure they have a clear understanding of how to read and understand the registry print-outs as well as locate items in the store

+ Display a positive attitude while assisting multiple Customers and providing excellent Customer service

+ Learn safety requirements for products and communicate them to Customers to assist in their decision making process

+ Resolve problems and Customer issues rapidly

+ Work together with peers and ensure all our Customers? needs are met and exceeded

+ Communicate out of stock and other Customer impacting issues to Supervisor immediately

+ Ensure that all displays are in working order for the Customers to demo and that the area is neat and shopable at all times by maintaining Standards of Excellence within department

+ Conduct product demonstrations to promote sales of items to our Customers

+ Utilize specific technology in department (store systems) to look up merchandise, etc.

+ Assist fellow team members with baby registry knowledge

+ Properly exercise the use of the communication tools as per the Telephone, Paging & Walkie-Talkie Etiquette SOP

+ Execute all elements of the respective Routine Action Plan

+ Assist in recovering the store prior to closing

+ Take initiative to further self-development to promote future growth with ?R?Us


+ Previous experience in a sales driven retail environment a plus

+ Strong Customer service skills

+ Must possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the ?R?Us brand

+ Excellent follow up skills

+ Utilize strong communication skills - verbal, non-verbal and display active listening to assist Customers in making their selections

+ Ability to lift and carry merchandise weighing up to 40 pounds and to climb/descend ladders

+ Multi-lingual speaking a plus, but not required

****Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time.** **Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.** **Thank you for your interest in Toys"R"Us! Stay connected with us on Facebook, LinkedIn, Instagram, Twitter & **

**Toys"R"Us is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.**

Toys?R?Us recognizes that its team members are its greatest asset and is committed to developing high-performing, highly engaged and diverse talent. The company offers various employment opportunities, ranging from internships to top management positions at the company?s Global Resource Center in Wayne, New Jersey. In addition, job seekers can explore positions at Toys?R?Us and Babies?R?Us stores and distribution centers coast-to-coast.