Hotel Operations Manager

Recruiter
American Cruise Lines
Location
Guilford
Salary
Competitive
Posted
Sep 27, 2017
Closes
Oct 13, 2017
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description

American Cruise Lines, the world's leading small ship cruise line, is seeking an experienced Hotel Operations Manager to manage the onboard hotel services and personnel aboard our expanding fleet of riverboats and cruise ships. The Hotel Operations Manager is a senior level, shore-side manager and is directly responsible for the performance of onboard Hotel Managers and all shipboard hotel and food service departments.

Responsibilities

Key responsibilities include management of all hotel services including housekeeping, restaurant operations, passenger satisfaction and quality control. This position may in the Northeast, ideally in Connecticut. The Hotel Operations Manager will enjoy frequent travel to the Company's fleet of riverboats and ships to supervise and train shipboard managers and ensure the guests are enjoying a perfect cruise.

Successful candidates are hospitality professionals with 10 or more years of experience successfully managing a luxury hotel brand. Your proven ability to deliver exceptional guest experiences comes from a combination of excellent communication skills, thorough preparation, and keen personnel management with an eye for the details that most others overlook.

Other Responsibilities include;

  • Supervise Hotel Managers and Hotel Officers and evaluate performance to ensure company standards are met
  • Travel to ships throughout the United States to evaluate, mentor and coach shipboard managers
  • Maintain and improve customer service standards
  • Supervise managers of food service operations, housekeeping operations, and passenger services
  • Perform ship evaluations and audits
  • Assist hotel managers and cruise specialists with shipboard sales

Qualifications

  • Bachelor's degree in Hospitality Management, Hotel & Restaurant Management or Business
  • 10 years management experience at a full-service hotel, resort, or cruise ship
  • General Manager experience a plus
  • Exceptional written and verbal communication skills
  • Proficient in Microsoft Office
  • Flexible schedule and willingness to travel. 70% Travel
  • Pre-employment drug test
Company Description American Cruise Lines is the largest U.S. cruise company and operates the newest fleet of riverboats and small cruise ships around the country. Our people make the difference. We recognize that our employees have made, and will keep us America's leading river cruise specialist.

Our philosophy for success is simple; hire talented people then provide training, support systems and motivation so you will thrive. Long established and deeply experienced in cruise travel, American Cruise Lines has been honored with multiple awards.