Online Order Processing Specialist
LogoSportswear takes orders over the internet and over the phone through our sales reps. All orders go through our order screening department to check for potential issues that need to be addressed before they go to production. The Order Processing Specialists in our order screening department look for fraud, copyright, and other common pitfalls that may affect our customers. The right candidate is self-directed and detail oriented with professional communication skills. This person needs to work well with groups but will primarily work independently with a good problem solving mindset.
Ultimately the Order Processing Specialist should have a 'do what it takes' attitude in order to provide a superior experience to our customers. This candidate should be comfortable communicating directly with customers via phone and/or email and be professional in all communications. This person should capable of working on repetitive tasks at a computer for the full shift and approaching each of those tasks with care.
?? Assign production methods for each order based on repeat and the quantity & type of decoration selected
?? Review orders for potential issues such as Fraud or copyright issues
?? Oversee multiple issues on any specific order
?? Conceptualize potential issues for each order placed
?? Provide customers with options and solutions to resolve issues to complete the order to their satisfaction
?? Must be detail orientated with the ability to multi-task and prioritize based on the department's needs
?? Self-motivated, Independent problem solving skills
?? Professional, positive attitude towards customers and co-workers in all departments and on all levels
?? Strong communication skills, both verbal and written
?? Ability to take in, understand, and apply new concepts and ideas quickly
?? Customer-oriented mindset
?? Experience in graphic production and or custom apparel is a plus
?? Proficient computer skills - Experience with MS Office - Outlook and WordCompany Description About Us:
LogoSportswear, Inc. is an industry leader in mass customization. Our websites, , , , and , enable customers to design, buy, and sell custom embroidered and printed products online. Items such as t-shirts, jerseys, jackets, and hats are personalized right here in our Wallingford, Connecticut, facility and shipped all over the world.
We offer: Employee Appreciation Lunches / Attendance Bonuses / Employee of the Month bonuses and parking space / Holiday Party / Company Picnic / T-shirt giveaways / 401K
Seeking talented and hardworking team players to come and grow with us. If your accomplishments reflect teamwork and a commitment to customer satisfaction, we would love to make you a part of the LogoSportswear family!