Customer Quality Engineer

Enthone-OMI Corp.
West Haven
Oct 03, 2017
Oct 25, 2017
Employer Type
Direct Employer
Employment Type
Full Time


* Report directly to Global Quality Director - AES

* Responsible and accountable for AES Customer Quality business performing the following functions:



* Develop relationships with key customer employees to ensure complete understanding of issues, requirements and developing opportunities.

* Act as liaison between customer and internal functional groups regarding reports and requirements to and from customer.

* Drive resolution of excursions at customers and ensure identification of the root cause and appropriate corrective actions are taken to prevent recurrence

oCustomer Interface for 8D Reporting when applicable.

* Participate and support Product Development Team for the respective product or product group supporting strategic account. Support the execution of product launches via leading beta site efforts at strategic accounts.

* Communicate and manage Product & Process Change Notifications, manage samples and data requests and gather customer approval.

* Complete customer documentation expectations

* Lead audit activities for customer including pre-audit checklists, and post audit action items

* Support engineering and quality functions (i.e. SPC, specifications, gage studies, customer complaints) as assigned and required by strategic accounts.

* Support Customer Scorecards performance

* Ensure that all internal operating departments understand customer requirements through regular communication and periodic updates.



* Performs other work-related duties as assigned by Global Quality Director

* Coordinate with Process Quality Engineer and QA Manager in regard to customer quality needs and reporting



Preferred candidates will possess:

* A bachelor's degree in Chemistry, Chemical Engineering or Material Science.

* 5-8 years of previous work experience working; experience in the semiconductor industry (semiconductor copper) is highly preferred.

* Experience managing projects and strong customer orientation.

* Ability to read and recommend action based on statistical data

* Experience successfully engaging directly with global (Asia) customers on a frequent basis.

* Good team player and enable to work effectively and constructively with other team or other functions in the company.

* Strong communication skills, both verbal and written, with capability to develop and maintain internal and external business relationships.

* Demonstrated ability to solve problems

* Able to quickly develop realistic, effective, methodical, and comprehensive action plans, and executes tasks to completion.

* Self-starter. Takes initiative and holds self-accountable.

* Demonstrated ability to set and achieve agreed upon objectives.

* Must be proactive, enthusiastic and have a strong work ethic. Willing to commit necessary time to achieve objectives. Flexible to work as required by the workload and opportunity.

* Demonstrated ability to influence key internal and external stakeholders

* Ability to build camaraderie, trust, and a confidence with key customer contacts

* Demonstrated verbal and written communication skills.

* Ability to present compelling, technical and business case presentations.

* Ability to persevere by overcoming obstacles with quality thought and execution.

* Strong knowledge of Microsoft office, Lotus Notes, JD Edwards ERP, Minitab SPC are preferred.

* Ability to travel up to 15% may be required