Customer Service Specialist

Recruiter
Company Confidential
Location
Orange
Salary
Competitive
Posted
Oct 03, 2017
Closes
Oct 10, 2017
Industry
Software
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description

We are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

???Qualifications:

  • 1-3 years previous experience in customer service, sales, or other related fields
  • Knowledge of CRM software - AS400 preferred
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills