Technology Manager

Oct 04, 2017
Oct 13, 2017
Employer Type
Direct Employer
Employment Type
Full Time
Be a part of the Subway?? Group - the world's largest quick service restaurant franchisor and recognized leader in the Quick Service industry. With more than 44,400 restaurants in over 113 countries we continue to add talent to our team at our global headquarters in Milford, Connecticut.

As part of our Customer Care Team, the Technology Manager position will act as the liaison to the Subway?? Technology department and will align the Subway Care business goals to the technology functionality.

Responsibilities include, but are not limited to:

* Forecast resources needed for future investments, perform simple configurations and monitor contractual agreements to ensure vendor compliance.

* Manage relationship with the Technology function to ensure performance among integrated platforms (i.e.: MDM, Azure, etc.) and Subway Care platforms (including but not limited to telephony, Kobie, CSR Interface, VP3 interface, case management, guest feedback and social listening).

* Collaborate with Technology team to manage performance of technology vendors. Oversee contractual agreements to ensure vendor compliance of terms and resolve challenges and issues.

* Perform simple configurations within the Care tools (i.e.: report creation, adding field values, etc.). Request enhancements as well as software updates for increased efficiency and effectiveness of tools.

* Align technology goals to business goals to support changing guest care needs.

* Monitor resources, investments and ongoing costs for technology implementations.

* Provide technical leadership and project coordination when implementations are required

The successful candidate will have:

* Bachelor's degree in Technology, Engineering or Business required.

* Minimum 5 years experience in vendor / project management (preferably in retail or QSR).

Experience necessary for effective job performance:

* Minimum of 2 years of pricing & selection strategy experience.

* Working knowledge of customer care platforms and web-based software applications.

* Solid organizational skills that enable prioritization, planning, and task delegation.

* Familiar with vendor market place for common customer care applications, social listening platforms and reporting tools.

* Negotiation, probing and problem solving skills to assess complex situations, react quickly and make decisions in a fast-paced environment.

* Strong analytical skills with the ability to identify problems, collect data, establish facts and draw valid conclusions to solve complex business problems.

* Demonstrated flexibility and an ability to adjust quickly to changing environments and the foresight to identify technology gaps discovered via internal feedback.

* Strong negotiation skills and relationship building skills to develop meaningful connections and partnerships internally and externally.

* Strategic planning skills to identify and define potential projects and resources needed (e.g., staffing and budget).

Note: We sincerely appreciate your interest! Due to the heavy volume of applications we receive only those candidates selected for further employment screening will be contacted by our office.