HVAC Inside Counter Sales

Johnstone Supply, Inc
Oct 05, 2017
Oct 25, 2017
Employer Type
Direct Employer
Employment Type
Full Time
General Info

Job Type: Full-Time

Minimum Years of Experience Required: 2 Years

Minimum Years of Education Required: Trade/Vocational school

Speciality: Commercial,Residential

Must be Authorized to Work in the US

Company Info

B&F Electric/Johnstone Supply, a progressive HVAC/R Supply House is looking to expand its team. We are sales-oriented company seeking an experienced, results driven Counter Sales Representative for our fast growing Milford/Hartford locations.

We have been providing brand name products, expert technical knowledge and superior customer service to the HVAC/R (heating, ventilation, air-conditioning and refrigeration) industry since 1953. We own and operate ten locations in the Connecticut and New York Metropolitan area and are backed by the national buying power of over 375 stores and five regional distribution centers.

Job Description

The Inside Counter Sales Representative must possess a strong work ethic and be able to work in a team atmosphere with a sense of urgency while providing assistance to our large customer base in parts selection, up-selling and accessorizing either in person or by telephone. Responsibilities include generating and pulling customer orders as well as handling warranty claims and issues. Sales skills are helpful but not required. Direct experience in the HVAC/R industry is not necessary, but experience in a similar sales environment or tiered distribution experience is helpful. We are willing to train the right individual. Computer skills are a must. We value the dedication and solid work ethic of our employees. Drug screen and background check required. Equal Opportunity Employer


* Technical Diploma in HVAC/R and/or two years of work experience in the HVAC/R field perferred.

* Two years experience in a HVAC/R wholesale environment including front counter experience a strong plus

* Must be a customer and detailed-oriented individual with the ability and skills to meet, greet and service customers.

* Must possess excellent verbal and written communication skills, in English, to interact with customers, employees, and read reports and instructions. Fluency in Spanish a plus.

* Energetic and effective salesperson with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment.

* Must be willing to learn and keep current with the latest developments and technology in the industry.

* Must be able to comprehend business math calculations, run a point-of-sale terminal, research HVAC/R items and help prepare required sale and customer reports.

* Must be able to lift cases that can weigh up to fifty (50) pounds.

* Effective team player that works well with others.

* Solid computer skills required

Job Responsibilities:

* Determines customer replacement HVAC/R parts, according to inspection or verbal/description of the old part, and customer requirements.

* Provides customer product and service needs by performing such tasks as finding products using computer, catalog, telephone or other reference sources.

* Recommends and orders both catalog listed and unlisted products for customers; recognizes products most commonly purchased by customers, resolves commonly-encountered technical problems, responds to incoming sales calls, makes outgoing customer sales or service calls and addresses customer complaints.

* Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer customer questions.

* Processes customer transactions by entering and printing quotes; processing warranties, balancing cash drawers; creating credit invoices; processing pick/pack orders; and processing will-call backorder notifications.

* Ensures desired level of profitability is obtained by: consistently following the pricing structure established for the store; achieving sales targets; and following established sales process.

* Maintains image of our Cooperative by maintaining a clean, neat and orderly store.

* Safeguards the cash and physical assets of the store.

* Maintains knowledge of HVAC/R fundamentals and product lines (features, function, use and benefits of cooperative's products, vendors carried and their respective lines) staying informed of new products; and utilizing opportunities to further educate self, co-workers and customers.

* Participates in customer training for new and existing product lines.


* Medical Insurance

* Dental Insurance

* Retirement Benefit

* Flexible, team-oriented environment.

* Competitive salary

* Bonus Program

* Commission

* Growth Potential

* Vacation Pay

* Holiday Pay

* Uniform

Please send resume with salary expectations to

We are a proud supporter of Operation Homefront, The Children's Leukemia Foundation and Long Island Cares, The Harry Chapin Food Bank.

Equal Opportunity Employer, including disabled and veterans.

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