Customer Care Representative I - III - Worthington, OH - 134915

Anthem, Inc
Oct 06, 2017
Oct 08, 2017
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time
/Your Talent. Our Vision./At*Anthem, Inc.*, it?s a powerful combination, and the foundation upon which we?re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will*drive the future of health care. *

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
*_Customer Care Representative I_*

Have a passion for helping others? Like to make a difference? Our call center truly helps our providers solve problems!!

*What will my day look like? *

We have amazing customers and when they need help with anything ? they contact you! You may assist a provider to find solve a claim concern, or help them understand benefits. Every time a customer calls with a question or concern, you guide them through.

*Here?s what a typical day may look like: *

?Most of your time is on the phone helping providers and using computer-based resources to help retrieve information. Don?t like reading off scripts? We don?t either. We help you deliver excellent service to our members without needing a script.

?You are the caring problem solver for our providers

?Maintaining a positive relationship with our providers to help them with whatever challenges they are facing

?Look at data to help advise our providers on the next course of action

?Place follow-up calls or emails routinely

?Participate in various projects to help you grow in your career path in the fast-paced healthcare industry

*What will my first year look like? *
?You?ll start off with an extensive training program where you?ll be provided all the information you need

?Training includes working in the actual call center area to help you succeed right away

?Once you leave training and join your team and manager, you will take calls that best match your skill sets

?If you want to grow, our managers give you opportunities to increase your skill sets and take more complex calls

?You, your team and your manager will share goals, customer feedback and metrics to help you reach all of our goals weekly

?Our call center helps people with real healthcare challenges and you?ll get the opportunity to help people after your training

?We offer a competitive bi-weekly salary as well as an incentive plan ? which if you are successful in your role, will be paid on a quarterly basis

?We offer education reimbursement assistance and an opportunity to earn your degree through our College for America program

?This role is truly the backbone of our organization and gives you a true opportunity for growth within a Fortune 40 company

What qualifications do I need to have?
?Excited and passionate about helping solve problems - you don?t need to have a healthcare background to apply

?Be curious about our providers needs with a sincere satisfaction in providing high level of service

?A strong communicator with good listening and computer skills and the ability to be empathetic and helpful.

?Easy to work with and a positive attitude toward resolving different challenges throughout the day

?Enthusiasm to work with customers on complex issues and a desire to finding resolutions

*Anthem, Inc. is ranked as one of America?s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran.*

**Job** *Customer Service*

Equal Employment Opportunity Statement
Anthem, Inc. will recruit, hire, train and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other status protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.

**Title:** *Customer Care Representative I - III - Worthington, OH - 134915*

**Location:** *connecticut-Wallingford*

**Requisition ID:** *134915*

Company Description:

We recently changed our name from WellPoint to Anthem, Inc., the name people know us by best. As our companies continue to take a more active role in helping people access the right health care and programs, going by a name that people know and trust is important.

Anthem, Inc. is one of the nation's leading health benefits insurer and a Fortune Top 50 company. At Anthem, Inc., we are working to transform health care with trusted and caring solutions and meaningfully advance affordability and better health outcomes for our health plan members. Nearly 69 million people are served by our affiliated companies including more than 37 million enrolled in our family of health plans.

  • One in nine Americans receives coverage for their medical care through Anthem's affiliated plans.
  • We offer a broad range of medical and specialty products.

Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to help drive the future of health care.

Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2014 DiversityInc magazine Top 50 Company for Diversity. To learn more about our co