Retail Management Trainee

People's United Bank
New Haven
Jan 20, 2018
Feb 17, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Job Description

This position is responsible for the overall management of customer relationship building, service and portfolio growth at assigned branch. Identifies and manages profitable relationships with small businesses within the branch market by providing tailored business solutions. Leads and motivates the Banker staff to maximize sales opportunities and increases the depth of the customer relationships, retention and loyalty. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.


* Develops, implements, and manages branch sales plan and processes to achieve business goals

* Responsible for hiring, coaching plans, progressive discipline, performance reviews, promotions and salary recommendations of their direct reports

* Provides direction and coaching to branch team concerning pro-active customer engagement and customer relationship building activities

* Responsible for service levels, product awareness and referral activity generated by branch team

* Develops and maintains strong relationships with internal business partners in order to refer and grow business relationships

* Ensures delivery of the ultimate customer experience by role modeling the use of branch technology including tablets, enhanced ATMs and other systems effectively, and engages and educates customers in using them.

* Ensures effective compliance and risk management at assigned branch.

You will be an active participant in our Retail Management Development Program and have the opportunity to gain knowledge of Peoples United Bank's products, processes, services as well our commitment to our customers. In order to complete the program, you will need to successfully pass the state life insurance license exam. Upon successful completion of the program, you will be assigned to a branch as a Branch Manager.

Employment Type

Full Time

Job Requirements

* Minimum of 1-2 years experience in management

* Minimum of 1-2 years experience in branch banking

* Ability to lead, coach and motivate team to meet branch and bank-wide objectives

* Detail oriented with the proven ability to handle confidential and sensitive information

* Ability to effectively manage multiple responsibilities and priorities

* Prior experience in prospecting and deepening relationships with new and existing customers

* Proven record of sound decision making, balancing risk and customer needs and business goals

* Exceptional written, verbal and presentation skills

* College degree or equivalent work experience required

* Must be available to work weekends and extended hours to meet business needs

A satisfactory criminal background check, a credit report, and a review of information from the National Mortgage Licensing System and Registry (NMLSR) regarding any administrative, civil, or criminal findings by any government agency may be required by federal law for this position (Regulation Z, 12 CFR Part 1026). SDL2017