Sample Fulfillment Manager
The Sample Fulfillment Manager oversees the planning, coordination, and control of Sampling processes for day to day operations and new line production. This position reports to the Senior Manager, Distribution & Logistics, and is based in our Milford, CT warehouse facility. Responsibilities involve direct communication with Executive Management as all as all departments within the organization.
The Sample Fulfillment Manager ensures that goods and services are produced efficiently; that they are of the right quality, quantity, and cost; and that they are produced on time. The scope of the job is not conclusive to only Sampling Operations but dependent upon Warehouse needs. We are seeking an energetic and enthusiastic team player who is able to productively multi-task and problem solve.
?? Oversee the production of all samples (memo, all displays and sales support tools, as well as special projects) at the level of quality set for the company
?? Ensure the sample inventory in Milford is consistent and organized (full control and continuous monitoring of the stock level). The inventory includes all the components and spare parts, as well as packaging required for production and maintenance of the sample production
?? Fulfill showroom and client requests, meeting the established company standards of sample delivery
?? Ensure consistent and organized sample inventory in all the showrooms
?? Maintain efficient organization in serving the customers with memos for all lines distributed and represented (including internal requests for projects) at Showroom sample desks
?? Take responsibility for storing, tracking, and fulfilling any requests of marketing and collateral materials, including binders, tear sheets, wood samples, etc???
?? Maintain all necessary equipment for departmental needs
?? Develop & control systems and reporting to ensure the department runs efficiently
?? Implement KPI (key performance indicators) system to control sample processes and reports in a timely manner to the Senior Manager, Distribution & Logistics
?? Assume responsibility for the annual budget for all costs of the department, including payroll. The budget will be defined according to company strategies and the direction of the President & CEO. Produce a quarterly report to the Senior Manager, Distribution & Logistics on variances and anticipated cost influencers.
?? HR responsibilities for the Sample Department, excluding Showroom Employees in a Sampling role.
?? Assume responsibility for sample fulfillment in the showrooms, by assessing and defining processes and procedures to achieve adequate and timely replenishment of inventory
?? Allocate resources for special projects requiring extra support along with the Senior Manager, Distribution & Logistics
?? Oversee facility maintenance along with the Senior Manager, Distribution & Logistics (cleaning, safety, security,etc???)
?? Assist the Senior Manager, Distribution & Logistics with overall management of the warehouse facility as directed
Education and Experience:
?? High School Diploma or equivalent required, Bachelor's degree or equivalent preferred
?? 5+ years of Supervisory experience, or 2 - 5 years of Management experience
?? Advanced skills with Microsoft Word, Excel, Access, and Outlook
?? Prior experience working in a warehouse environment required
?? Textile Industry experience preferred
?? Familiarity with UPS, FedEx and other shipping methods preferred
Skills and Abilities:
?? Must have current Driver's License in good standing
?? Excellent communication skills in both verbal and written
?? Excellent supervisory and training skills
?? Must be responsive and timely with quotes and project deadlines
?? Ability to assess a process and propose changes that improve efficiency and efficacy
?? Ability to work independently, as well as, in a team environment
?? Ability to stand a minimum of 8 hours a day and be able to lift 50lbs
?? Excellent organizational skills, and the ability to prioritize and manage multiple projects
Company Description Donghia, Inc. has consistently reflected the dynamic and innovative approach to design that its founder, Angelo Donghia, was renowned for.
Donghia's collections of furniture, textiles, wall covering, lighting and accessories are sold exclusively to interior designers and architects through Donghia's nine showrooms across the United States and in over fifty representative showrooms throughout the world.
With a forty year history at the forefront of the luxury home furnishings industry, Donghia represents American design at its best.