Senior Supervisor, Gas Field Operations (Meriden, CT)

Employer
Eversource
Location
Meriden
Salary
Competitive
Posted
Feb 02, 2018
Closes
Mar 02, 2018
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description Summary:

Role and Scope of Position:

This position provides direct supervision of internal and/ or external work crews. The position oversees resources engaged in the operation, maintenance and construction of Eversource Energy gas distribution systems. This position is multi-faceted with responsibilities that include integrated planning and scheduling, execution of fieldwork activities, performance measurement, coaching, safety adherence, mentoring and various administration duties. Prepares and executes maintenance and construction activities along with coordination and schedules. Communicates with customers and community officials concerning all aspects of utility construction, operations, maintenance and service delivery.

At the senior level, supervisor will also be responsible for taking the lead in coordinating across/within work location processes, drive innovation and change in business processes and supervise, coach and mentor other supervisors.

Essential Functions:

* Manages performance by reviewing and evaluating work of employees. Identifies, build consensus and communicates performance measures and expected performance levels. Assesses and improves team and employee performance through coaching and on-the-job training.

* Directs the work planning process including; preparation and prioritization of work plans and schedules, resource and materials requirements and forecasts and coordination with other processes for optimal resource utilization.

* Supervises and oversees in-house crews and contractors engaged in the operation, maintenance and construction of Eversource gas distribution system.

* Responsible for all aspects of managing the work center and its employees in the absence of the manager.

* Communicates with customers and community officials concerning all aspects of utility construction, operations, maintenance and service delivery.

* Coordinates outages as the on-scene supervisor. Responds to and classifies reported gas leaks. May participate in the supervisory on-call rotation.

* Ensures the safety of personnel by taking direct preventive measures, conducting effective weekly safety meetings and ensuring all related standards, rules and laws are understood and followed.

* Ensures that work is performed in accordance with appropriate Company standards and work methods including monitoring for a high quality of workmanship and productivity.

* Responsible for providing complete, accurate and timely work packages for work crews including required permits, dig safe authorization, drawings and other related instructions.

* Monitors current and future workload to ensure district plans and schedules maximize productivity, control costs and meet or exceeds service level agreements.

* Ensures compliance with regulatory and Company work rules and procedures. Understands and complies with the labor contract and works to resolve initial grievances. Initiates appropriate disciplinary action when required.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skills: Requires knowledge of gas distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes. Also requires project and schedule management skills including computerized work and materials management and scheduling tools. Requires a working knowledge of the labor contracts. Requires communication, interpersonal, conflict resolution and teamwork skills. Ability to use PC desktop applications (e.g. Microsoft Word & Excel).

Education/Experience:

Requires a Bachelor's Degree in Engineering, Business Administration or related discipline plus three (3) years of experience in Gas Distribution, and/or Field Service design and/or installation, servicing customers, and supervising employees; OR

Associate's Degree in Engineering, Business Administration or related discipline plus five (5) years of experience in Gas Distribution, and/or Field Service design and/or installation, servicing customers, and supervising employees; OR

Minimum of seven (7) years' experience in Gas Distribution, and/or Field Service, or utility operations, or technical discipline with supervisory and/or customer service experience.

At the Senior Supervisor level, prefer a minimum of 7 years utility experience and ability to coach/mentor others.

Licenses & Certification: None

Working Conditions:

Work is conducted outside, in varied conditions and terrain including adverse weather conditions, and in a normal office environment. Work requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone and computer and attending meetings. Drives to various job site locations and customer premises to supervise work, and review or discuss construction job requirements. May work with computers for long periods of time during the day. Subject to shift work including weekends. Off-hour on-call responsibility may be required on a rotational basis. At times, requires working long hours in response to outage situations and shift coverage requirements.

Problem Solving & Complexity:

This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results. Requires being able to effectively relate to customers and the general public under stressful circumstances and for prolonged periods. Must be able to clearly articulate job and safety related information to employees and to effectively address performance issues in a constructive manner. Requires being able to respond to problem situations in a timely manner at all hours of the day or night.

Worker Type:

Regular

Number of Openings:

1

SEO Category:

Operations Jobs

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor SDL2017

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