Customer Service Specialist

Employer
Honeywell
Location
Northford
Salary
Competitive
Posted
Feb 03, 2018
Closes
Feb 10, 2018
Industry
Accounting
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
## Customer Service Specialist

Innovate to solve the world's most important challenges

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met\. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's\. You will assist other customer service associates with administrative duties\. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc\., to resolve customer issues\. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies\.

Help Honeywell be the customer's top choice by delivering excellent customer care

Build up your business acumen while learning to address customer needs

Be part of the team that is solving complex problems for the customer

50 Respond to inbound customer calls and emails

25 Customer invoicing

25 Order processing

### YOU MUST HAVE

+ High School Diploma or GED

### WE VALUE

+ Some experience in the field
+ Strong multi\-tasking skills
+ Excellent organizational skills
+ Strong communication skills
+ An ability to learn quickly
+ An attention to detail
+ A bias for action
+ An ability to work in a team
+ A commitment to discovering ways to improve service

Nonexempt How Honeywell is Connecting the World

### INCLUDES

+ Continued Professional Development
+ 1st Shift

### ADDITIONAL INFORMATION

+ **Job ID:** req128975
+ **Category:** Customer/Product Support
+ **Location:** One Firelite Pl, Northford, CT 06472 USA

Honeywell is an equal opportunity employer\. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status\.

Honeywell is an equal opportunity employer\. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status\.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster \.

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy \.

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