Account Manager / Sales Rep

Employer
Flexo Converters USA, Inc.
Location
Meriden
Salary
Competitive
Posted
Feb 03, 2018
Closes
Mar 03, 2018
Role
Marketing
Industry
Accounting
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description

We are seeking an Account Manager / Sales Rep to join our team! You will resolve customer questions and offer solutions to drive company revenue.

Responsibilities:

  • Present and sell company products and services to new and existing customers
  • Prospect and contact potential customers
  • Reach agreed upon sales targets by the deadline
  • Resolve customer inquiries and complaints
  • Set follow-up appointments to keep customers aware of latest developments
  • Create sales material to present to customers
  • Responsible for managing existing customer accounts, quoting new projects, answering customer questions and getting proper information out to customers in a timely manner.
  • Find new customers to work with.
  • Handle incoming requests from potential customers.
  • Responsible for growth within assigned and new accounts.
  • Note customer communication in ERP/CRM along with keeping customer records up to date with shipping addresses, contacts and company information.
  • Work to solve any customer issues, questions or special requests. This includes, questions about orders, shipping, inventory, sample requests, tracking orders, etc.
  • Receive orders from customers, work with CSR staff to get orders processed.
  • Resolve quality and service issues by investigating any of our customer claims promptly and coordinate appropriate resolution.
  • Ability to learn products/ manufacturing process and answer questions regarding products.
  • Ability to manage multiple projects, work under pressure, and adapt to sudden changes is essential.
  • Demonstrated strong organization, communication, and presentation skills required.
  • Communicate effectively with customers, outside sales reps, and internal staff.
  • Handling customer RMAs.

???Qualifications:

  • Previous experience in sales, customer service, or other related fields
  • Familiarity with CRM platforms
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented
  • Microsoft Office skills are required. Both creating documents and analyzing customer files.
  • Strong PC skills are required to quickly learn and understand our ERP/CRM system.
  • Ability to create presentations and written proposals.
  • 1-2 years of relevant work experience in customer service and/ or sales.
  • 1-2 years customer service/ account manager/ sales experience required.
  • Detail oriented, highly organized and strong multi-tasking skills are required for this position.
  • Effective interpersonal skills.
  • Required Competencies: customer focus, problem solving skills, and results driven.
  • Professional verbal and written communication.
  • Ability to conduct yourself in a professional way.
  • Traveling is required for this position. Travel to visit customers when needed, at least one tradeshow per year will be required.

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