Implementation Specialist

Thermo Fisher Scientific Inc.
Feb 04, 2018
Feb 22, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Job ID :


Location :

US - Connecticut - Branford


Job Description

The Implementation Specialist is responsible for solution configuration against defined user requirements specifications, under the direction of a Business Analyst. The Implementation Specialist is a member of the Customer Success Department.


Solution Implementation

* Implement configurations on the Core Platform as defined in the URS or user stories

* Perform unit and integration testing of implemented configurations

* Resolve identified issues requiring changes to implemented configurations

* Develop UAT scripts (test cases) for configurations implemented and execute internal UAT

* Develop demo videos for configurations implemented

* Participate in requirements gathering and solution review sessions with customers, track feedback, and assist in writing user requirement documents

* Work closely with engineering resources to define requirements for product changes

* Contribute to the development of and tracking against project plans around configuration progress, milestones and targeted go-live date

* Identify risks to the customer achieving their stated business objectives and develop risk mitigation plans to manage the risk with Customer and Core Informatics team members.

* Ensure all customer communication and documentation is recorded in appropriate repositories (JIRA, Confluence, Salesforce, etc.) to maintain product documentation.

* Support platform validation by assisting internal and customer resources in defining scripts in line with the URS and UAT documents.

* Additional responsibilities as deemed necessary by supervisor.



* Bachelor's degree in a scientific discipline (chemistry, biochemistry, or chemical engineering),Computer Science, or equivalent education and experience.

* Two (2) plus years of life sciences experience

* Highly organized, creative and motivated, energized working in entrepreneurial culture

* A self-starter with excellent written communications and presentation skills.

* Strong understanding of Information Technology and enterprise information management solutions.

* Understanding of laboratory processes and methods.

* Strong analytical and problem solving skills.

* Ability to juggle multiple tasks, establish and manage competing priorities, work independently and be proactive and perform effectively under pressure.

* Ability to anticipate issues, risk and work proactively to develop alternatives to ensure delivery.


* Experience within the biotech or pharmaceutical industry.

* Experience with LIMS.

* Experience with SaaS and PaaS software delivery models.

* Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. SDL2017