OnCall Supervisor

Employer
Intelligent Staffing Company
Location
New Haven
Salary
Competitive
Posted
Feb 06, 2018
Closes
Feb 14, 2018
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description

Under the supervision of the Emergency On-Call Manager, the Emergency On-Call Specialist will work with the Emergency On-Call Manager to coordinate after-hours operations and help facilitate the after-hours Emergency Response Program.

Position requires on call schedule outside of normal Monday through Friday work week.

RESPONSIBILITIES

  • Receiving and answering calls from; with near zero missed call consistency from our Employees, Customers, Call Service, etc.
  • Obtain all needed information in order to determine appropriate responses to losses
  • Determine appropriate office to respond based upon coverage area designations
  • Calling, dispatching and coordinating the successful response of crews and resources from various offices, including subs, trades, etc.
  • Assure that On Call responses arrive at customer location within 2 hours
  • Communicate updates, estimated time of arrival and information to customers
  • Generate and send email of loss responses and updates as needed
  • Respond as needed or directed to losses based upon company approved criteria
  • Assist in the management of mitigation activities while on site of losses. This includes working professionally and courteously with all our customers and stakeholders in a manner consistent with approved practices
  • Assist and attend as needed in scheduling, planning, meetings, calls, etc.
  • Assist in special projects designated by management

QUALIFICATIONS

  • Prior experience in the restoration or related industry required
  • Must possess computer skills
  • Demonstrated experience in a fast-paced work environment
  • Strong interpersonal, organizational, and self-management skills
  • Prior experience in a position that had "on call" requirements
  • Commitment to the position and it's requirements
  • Successfully completed training as needed or required in industry mitigation processes including water, fire, smoke, mold and bio

BENEFITS

  • Medical Insurance
  • Voluntary Dental Insurance
  • Voluntary Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Paid Time Off (PTO)