OnCall Supervisor

Intelligent Staffing Company
New Haven
Feb 06, 2018
Feb 14, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Job Description

Under the supervision of the Emergency On-Call Manager, the Emergency On-Call Specialist will work with the Emergency On-Call Manager to coordinate after-hours operations and help facilitate the after-hours Emergency Response Program.

Position requires on call schedule outside of normal Monday through Friday work week.


  • Receiving and answering calls from; with near zero missed call consistency from our Employees, Customers, Call Service, etc.
  • Obtain all needed information in order to determine appropriate responses to losses
  • Determine appropriate office to respond based upon coverage area designations
  • Calling, dispatching and coordinating the successful response of crews and resources from various offices, including subs, trades, etc.
  • Assure that On Call responses arrive at customer location within 2 hours
  • Communicate updates, estimated time of arrival and information to customers
  • Generate and send email of loss responses and updates as needed
  • Respond as needed or directed to losses based upon company approved criteria
  • Assist in the management of mitigation activities while on site of losses. This includes working professionally and courteously with all our customers and stakeholders in a manner consistent with approved practices
  • Assist and attend as needed in scheduling, planning, meetings, calls, etc.
  • Assist in special projects designated by management


  • Prior experience in the restoration or related industry required
  • Must possess computer skills
  • Demonstrated experience in a fast-paced work environment
  • Strong interpersonal, organizational, and self-management skills
  • Prior experience in a position that had "on call" requirements
  • Commitment to the position and it's requirements
  • Successfully completed training as needed or required in industry mitigation processes including water, fire, smoke, mold and bio


  • Medical Insurance
  • Voluntary Dental Insurance
  • Voluntary Vision Insurance
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Paid Time Off (PTO)