Sales Analyst 1

Illinois Tool Works, Inc.
Feb 20, 2018
Mar 20, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Sales Analyst 1 in Waterbury, CT at ITW

**Date Posted:** 1/21/2018

**Job Snapshot**

+ **Employee Type:** Full-Time

+ **Location:** Waterbury, CT

+ **Job Type:** Customer Service, Sales

+ **Experience:** Not Specified

+ **Date Posted:** 1/21/2018

**Job Description**

ITW Powertrain Metals Division serves major tier suppliers with tightly toleranced and innovative components for the automotive and industrial markets totaling approximately $300M in revenues globally. The Division holds a leadership position in North America, a growing presence in Europe and also supports ITW initatives for our facility in China. The division drives profitability by leveraging its innovative solutions, design engineering and global footprint.

The **Customer Account Specialist** is the primary key customer account contact for forecasting, order management, and fulfillment related activities and requests. This position works closely with both the sales team and plant operations to handle customer requests in a timely and efficient manner.

**Essential Functions:**

+ Establish and maintain proactive communication with customers.

+ Communicate to all relevant internal operations any significant changes to customer orders.

+ Managing the information flow in the ERP system to ensure accuracy, consistency and integrity of the information to support overall customer satisfaction.

+ Process pricing table changes, as required, and update business information system accordingly.

+ Responsible for entering customer purchase orders and maintaining accurate and timely release schedules.

+ Monitor past due shipments and reasons on a monthly basis

+ Maintain pertinent communications and order related records

+ File and maintain all purchase orders, quotes, new job launch and customer release information per established quality procedures.

+ Generate necessary close of sale documents and communications for assigned key customers

+ Process manual Advanced Shipping Notifications (ASN?s) and update and print inspection certifications for customers that require it.

+ Handle consignment inventory and warehouse programs at assigned accounts.

+ Prepare and submit invoicing for sold goods and tooling. Process debit memos as needed. Process returned goods authorization per established quality procedures.

+ Work closely with Accounting and Sales Departments to provide accurate information on customer schedules and trends to produce an accurate monthly, annual and long-term forecast.

+ Work closely with Engineering, Quality and Sales departments to monitor and enter, track and ship prototypes.

+ Participate in daily review meetings with operations personnel to determine fulfilment status and take appropriate action. Monitor and communicate the status of low volume parts orders, in order to maintain appropriate inventory levels.

**Job Requirements**

Requirements include:

+ A 2-year college degree preferred and related experience. Will consider 5+ years experience in lieu of degree.

+ Previous experience in an automotive supplier related industry preferred.

+ Strong computer skills, with emphasis on Microsoft Word and Excel.

+ Experience in a customer facing role highly preferred.

+ Ability to build relationships with stakeholders in remote locations

+ Ability to handle difficult customer interactions and situations in a professional manner.

+ Strong communication skills, including written and verbal skills, as well as the ability to effectively communicate with international customers.

+ Occasional travel may be required

ITW is an equal opportunity, equal employment, affirmative action employer. We strive to create a diverse and inclusive work environment where everyone is welcome to contribute their unique talents and ideas. We encourage applications from females, males, disabled/protected or other veterans, persons with disabilities, all races and ethnicities, sexual orientations and gender identities. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email to request assistance. No other requests will be acknowledged.