Customer Assistance Representative - Summer 2018

Enterprise Holdings
New Haven
Mar 01, 2018
Mar 29, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Equal Opportunity Employer/Disability/Veterans

The Senior Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This is a full time seasonal position where you will work 40 hours per week. Seasonal employment will end on or before September 30th 2018.

Note: Our season begins May 1st and ends September 30th.

This position is in New Haven County, CT.

+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

+ Meet and greet customers in a friendly and timely manner

+ Provide directions and general assistance

+ Assist to assess condition of rental upon return

+ Process returns, check-ins and exit kiosk transactions

+ Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

+ Understand and communicate rental terms and conditions, vehicle features and other services

+ May sell optional protection products, upgrades, fuel options and other additional equipment

+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed

+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

+ Perform miscellaneous and backup duties job-related duties as assigned


+ Must Have two years of college experience OR two years of customer service experience

+ Must be at least 18 years old

+ The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.

+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

+ Must be able to read, write, and speak English.

+ Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date

+ Must be willing to accept the hourly compensation of $13.00/hour

+ Aside from religious observation, must be available to work a consistent schedule within normal Enterprise business hours, up to a maximum of 40 hours / week; Monday through Friday 7am-6pm and Saturday and Sunday 9am-1pm

+ Must be willing to accept a seasonal position

Requisition Number: 245

Street 2: New Haven County (New Haven, Branford)

External Company Name: Enterprise Holdings

External Company URL: