Customer Assistance Representative - Summer 2018

Employer
Enterprise Holdings
Location
New Haven
Salary
Competitive
Posted
Mar 01, 2018
Closes
Mar 29, 2018
Industry
Accounting
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Equal Opportunity Employer/Disability/Veterans

The Senior Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This is a full time seasonal position where you will work 40 hours per week. Seasonal employment will end on or before September 30th 2018.

Note: Our season begins May 1st and ends September 30th.

This position is in New Haven County, CT.

+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

+ Meet and greet customers in a friendly and timely manner

+ Provide directions and general assistance

+ Assist to assess condition of rental upon return

+ Process returns, check-ins and exit kiosk transactions

+ Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

+ Understand and communicate rental terms and conditions, vehicle features and other services

+ May sell optional protection products, upgrades, fuel options and other additional equipment

+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed

+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

+ Perform miscellaneous and backup duties job-related duties as assigned

.

+ Must Have two years of college experience OR two years of customer service experience

+ Must be at least 18 years old

+ The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.

+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

+ Must be able to read, write, and speak English.

+ Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date

+ Must be willing to accept the hourly compensation of $13.00/hour

+ Aside from religious observation, must be available to work a consistent schedule within normal Enterprise business hours, up to a maximum of 40 hours / week; Monday through Friday 7am-6pm and Saturday and Sunday 9am-1pm

+ Must be willing to accept a seasonal position

Requisition Number: 245

Street 2: New Haven County (New Haven, Branford)

External Company Name: Enterprise Holdings

External Company URL: