Customer Support Specialist

Employer
Company Confidential
Location
New Haven
Salary
Competitive
Posted
Mar 02, 2018
Closes
Mar 09, 2018
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description

Job Duties:

  • Provide guidance and assistance to Customers.
  • Process CCFs and RGAs within 24 hrs. of receipt to ensure 5 day replacement goal to meet customer expectation.
  • Respond to inquiries regarding pricing, orders, product availability, expedites and shipping information.
  • Resolve all QFAX questions pertaining to customer orders within 5 day policy.
  • Utilize CRC Dash to review customer-specific information as needed.
  • Make decisions that maintain a balance between company policy and customer benefit.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
  • Utilize CRM database to record, respond, answer all emails, phone calls, & chat's with customers.
  • Participate and provide expertise as a member of the customer service's departmental team.

Requirements:

  • B.S. Degree, or equivalent experience, (3+ years in Customer Service)
  • Effective Team Player, works well in a diverse work environment
  • Strong Interpersonal & Communication Skills
  • Strong decision making and problem solving skills
  • Ability to multi-task in a fast-paced environment, be able to juggle many issues simultaneously
  • Ability to work with multiple applications; strong computer skills