Provider Operations Coordinator

Employer
Randstad Professionals
Location
Hamden
Salary
Competitive
Posted
Mar 03, 2018
Closes
Mar 31, 2018
Industry
Service
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Responsibilities:
  • Supports the Provider Relations Field Representative to achieve department goals
  • Answer incoming telephone inquiries from providers and assist with problem resolution of issues
  • Coordinate submission of provider to internal departments via contract maintenance forms
  • Supports the Provider Relations Field Reps to resolve claims and payment issues
  • Answers incoming telephone inquiries from providers and assist with problem resolution of issues
  • Root cause analysis of operational and health services issues
  • Reviews and processes incoming and outgoing paperwork including directory updates, provider credentialing applications, contract maintenance forms and other related forms
  • Tracks new contracts
  • Audits configuration loads on new contracts
  • Provides office, project management, provider recruitment and data analysis support
  • Performs special projects as assigned or directed
Requirements:
  • A High School or GED Required
  • 1+ year of experience in customer service or claims with exposure to problem resolution Required
  • Demonstrated interpersonal/verbal communication skills
  • Demonstrated organizational skills
  • Demonstrated time management and priority setting skills
  • Demonstrated analytical skills
Technical Requirements:
  • Microsoft Outlook, Microsoft Word, Microsoft Excel
  • SalesForce
  • Sidewinder
Company Description:

Randstad is a $22.5 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to in-house, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and has approximately 31,100 corporate employees working from its nearly 4,700 branches and in-house locations in 40 countries.

We are a company built on a deep network of expertise that crosses industries and geographies. We recognize that talent comes in different forms, that every business has its unique challenges and opportunities. And our recruiting experts are skilled at marrying talent and business-identifying the ideal professionals for an organization's culture and its teams, its needs and its goals.