Technical Support Representative

Honeywell AERO
Mar 03, 2018
Mar 09, 2018
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

Technical Support Representative Join a team recognized for leadership, innovation and diversity Honeywell Fire Safety is adding Technical Support Representatives to provide Helpdesk support to fire alarm business partners and field service technicians. The Technical Support Representative will support focus on accuracy, timely feedback, and customer satisfaction. The Technical Support Representative will ensure proper documenting and recording of all activity and communication. Be part of a growing team supporting the installation/service/applications of our Fire Alarm product lines Learn to apply highest standards of customer support Develop a broad understanding of Honeywell fire alarm products 60 Facilitate issue identification and analysis 20 Investigate and resolve technical issues 20 Track requests resolution YOU MUST HAVE * High School Diploma or GED WE VALUE * Technical or vocational certification in Electronics or a technology related discipline * Some experience in the Fire Alarm or Security field * Some Troubleshooting or repair of wiring/electronic equipment. * NICET Certification in Fire Alarm * Good interpersonal and verbal & written communication skills * Strong continuous improvement mindset, strong leadership impact * Experience with and SharePoint * Demonstrated Call Center experience * Good administration skills Nonexempt How Honeywell is Connecting the World INCLUDES * 1st Shift * Continued Professional Development * ADDITIONAL INFORMATION * Job ID: req131810 * Category: Customer/Product Support * Location: One Firelite Pl, Northford, CT 06472 USA Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. ZRHBT