Yale New Haven Hospital
New Haven
Mar 05, 2018
Apr 02, 2018
Employer Type
Direct Employer
Employment Type
Full Time
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion-must guide what we do, as individuals and professionals, every day.

Under the supervision of the Program Supervisor provides community service navigation for eligible beneficiaries. Responsibilities may include a combination of some or all tasks depending on the program including patient screening for program enrollment, evaluating needs of patients, referring patients to community resources, coordinating appointments, providing help with enrollments with diverse resources in the community, patient follow-up and data collection. Utilizes a variety of information systems to schedule patients and process related patient record information; performs a variety of associated general clerical functions. Demonstrates outstanding customer service and the key behaviors, outlined in the Yale-New Haven Hospital core success factors and standards of professional behavior.


  • 1. Approaches patients and conducts screenings for acceptance into program(s)
  • 2. Provides patient navigation services to patients enrolled in navigation programs
    • 2.1 Schedules and coordinates patient referrals to community resources and appointments
  • 3. Maintains accurate patient records and processes client records appropriately
    • 3.1 Ensures that all necessary patient information is documented in patient files
  • 4. Conducts follow-up with patients as needed for program evaluation needs

High school diploma or GED required


At least 1 year experience in health care or human service setting with relevant experience in community health education and/or outreach position. Experience working in the greater New Haven community preferred. Excellent oral and written communication skills. Bilingual Spanish, and Arabic preferred.


Ability to work independently with support and supervision from Screening Referrals Specialist, Lead Patient Navigator and/or Program Supervisor as necessary. Must be able to work collaboratively and communicate effectively with others, including patients, their families, staff, community health care providers and community partners. Candidate must be culturally competent and be able to thrive in a moderately paced, complex, health care environment where the Community Health Worker works as a key, valued member of the multidisciplinary team. Must have a working knowledge of the Greater New Haven Community including transportation modes, streets and intersections and community service locations.


This position requires travel around the greater New Haven community to various client sites and health centers.

Additional Information
We have several new grant-funded, co-terminus, positions available for both part-time and full-time. Bilingual in Spanish and/or Arabic preferred.

Company Description:

Yale New Haven Hospital is a destination hospital for patients from around the corner, around the country, and around the world. As a Magnet-recognized*, tertiary medical center, with 1,500+ beds, we are the 4th largest hospital in the country, with two acute care campuses and three emergency departments, including a Level I trauma center. We're ranked as one of "America's Best Hospitals" by U.S. News & World Report, which is a testament to the unrivaled expertise, compassion and character of our staff, and as the primary teaching facility for Yale Schools of Medicine and Nursing, we are nationally recognized for our commitment to teaching and clinical research.

Located on the Connecticut shoreline, Yale New Haven Hospital includes Smilow Cancer Hospital at Yale New Haven, Yale New Haven Children's Hospital and Yale New Haven Psychiatric Hospital.

*Yale New Haven Hospital's York Street campus and associated ambulatory sites are Magnet-designated by the ANCC.