Account Manager / Sales Rep

Flexo Converters USA, Inc.
Mar 05, 2018
Apr 02, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Job Description

We are seeking an Account Manager / Sales Rep to join our team! You will resolve customer questions and offer solutions to drive company revenue.


  • Present and sell company products and services to new and existing customers
  • Prospect and contact potential customers
  • Reach agreed upon sales targets by the deadline
  • Resolve customer inquiries and complaints
  • Set follow-up appointments to keep customers aware of latest developments
  • Create sales material to present to customers
  • Responsible for managing existing customer accounts, quoting new projects, answering customer questions and getting proper information out to customers in a timely manner.
  • Find new customers to work with.
  • Handle incoming requests from potential customers.
  • Responsible for growth within assigned and new accounts.
  • Note customer communication in ERP/CRM along with keeping customer records up to date with shipping addresses, contacts and company information.
  • Work to solve any customer issues, questions or special requests. This includes, questions about orders, shipping, inventory, sample requests, tracking orders, etc.
  • Receive orders from customers, work with CSR staff to get orders processed.
  • Resolve quality and service issues by investigating any of our customer claims promptly and coordinate appropriate resolution.
  • Ability to learn products/ manufacturing process and answer questions regarding products.
  • Ability to manage multiple projects, work under pressure, and adapt to sudden changes is essential.
  • Demonstrated strong organization, communication, and presentation skills required.
  • Communicate effectively with customers, outside sales reps, and internal staff.
  • Handling customer RMAs.


  • Previous experience in sales, customer service, or other related fields
  • Familiarity with CRM platforms
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented
  • Microsoft Office skills are required. Both creating documents and analyzing customer files.
  • Strong PC skills are required to quickly learn and understand our ERP/CRM system.
  • Ability to create presentations and written proposals.
  • 1-2 years of relevant work experience in customer service and/ or sales.
  • 1-2 years customer service/ account manager/ sales experience required.
  • Detail oriented, highly organized and strong multi-tasking skills are required for this position.
  • Effective interpersonal skills.
  • Required Competencies: customer focus, problem solving skills, and results driven.
  • Professional verbal and written communication.
  • Ability to conduct yourself in a professional way.
  • Traveling is required for this position. Travel to visit customers when needed, at least one tradeshow per year will be required.

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