Technical Service Engineer
The position of the regional Technical Service Rep will be responsible for day to day engineering support for fabricators using MacDermid Enthone's chemical products. The successful candidate will help our customer base take full advantage of the benefits that are available through proper application of our chemistries. The position requires a proactive self-starter that can work closely and independently with customers, sales group and management to ensure that customer expectations and company interests are served while helping to service and promote MacDermid Enthone's exclusive line of products.
?? Minimum of a Bachelor's Degree or 5-7 years' job related experience required.
?? Have an understanding of the overall PCB business, and specifics in wet processing areas.
?? Prepare action plans for effective identification of root cause of customer process issues.
?? Provide timely feedback to senior management regarding performance.
?? Creates and conducts customer technical presentations.
?? Play an integral part in developing technical strategy for customers assigned to them.
?? Work with internal corporate support team to proactively identify and resolve customer issues
?? Possess the ability to calm difficult situations with customers, initiate a step by step plan, and involve other technical help quickly to find resolution.
- Excellent written and oral communication skills.
- Strong understanding of chemistry and chemical interaction within PCB manufacturing.
- Strong track record of navigating technically through complex organizations.
- Extensive experience in all aspects of Customer Relationship Management.
- Willingness to travel and work in a global team of professionals.
?? Accountable for the completion of assigned tasks in a timely manner. Long hours may be required.
?? Able to file customer trip reports, travel expenses and monthly summary reports in a timely manner.
Hiring Profile: (What we are looking for)
?? Verifiable success in ability to troubleshoot difficult techical situations
?? Goal orientated
?? Mental toughness
?? Desire to work in a performance driven environment
?? Positive attitude
?? Must have excellent oral and written communication skills.
?? Good decision making skills and the ability to multi task.
?? Good interpersonal skills. (Must relate to people at all levels)
?? Six Sigma knowledge would be good but not required, company training available.
Company Description We are a global, diversified producer of high technology specialty chemical products and provider of technical services. Our business involves the formulation of a broad range of specialty chemicals created by blending raw materials through multi-step technological processes or formulating active ingredients into final agricultural products. These specialty chemicals are sold into multiple industries, including agricultural, electronics, graphic arts, metals and plastics plating, and offshore oil production. We refer to our products as "dynamic chemistries" due to their intricate chemical compositions. Our dynamic chemistries are used in a wide variety of attractive niche markets.