Store Hardware Solutions Technician

Mar 06, 2018
Apr 03, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Edible International is the global headquarters for Edible Brands?, the leaders in premium fresh fruit products, including fruit bouquets, chocolate Dipped Fruit, fruit beverages, fruit salads and more. We believe in creativity and imagination, and have an entrepreneurial spirit that has brought us tremendous success. Our Headquarters staff strives to support our Franchises, who WOW our Guests every day with products that bring happiness to all of lifes occasions.

The Store Hardware Solutions Technician is a hands-on roll responsible for assisting customer in hardware order fulfilment, hardware installation, hardware configuration and RMA completion all to ensure the industrys highest level of customer care and satisfaction. The ideal candidate is a self-starter with a love and understanding of technology, has excellent communication skills and a thirst for knowledge in the technology world.

Duties and Responsibilities

* Have a full understanding of the hardware platforms and components offered to customers

* Assist in the installation of customer hardware platforms

* Insure RMA fulfilment

* Shipping and receiving packages

* Solving technical hardware issues that may not have a clear solution

* Assist Manager in preparing, maintaining, and upholding procedures including inventory controls and documentation

* Stay up-to-date on the latest industry technology that can improve the customer experience


* 1-2 years of experience in a technical support roll

* CompTIA a+ certification preferred

* Hands-on experience with Windows Operating Systems

* Hands-on experience with network topologies, various router, switches and other networking equipment

* Must be able to diagnose, repair and test computer hardware

* Knowledge of industry best practices

* Excellent organizational skills

* Excellent interpersonal, verbal, and written communication skills

* Ability to manage multiple projects simultaneously

* Ability to work with cross-functional project teams across multiple locations

* Ability to work independently

* Excellent analytical and problem-solving skills

We are proud to be an EEO employer. Applicants for employment are considered without regard to race, sex, color, national origin, religion, age, disability, sexual orientation, gender identity or expression, marital status, uniformed service, genetic information, citizenship status, or any other protected class under applicable federal, state, or local law. SDL2017

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