Client Service Tech
Client Services Tech
Who are we?
Park Assist - - is seeking top talent to be considered for the position of Client Service Tech to join our growing team in North America. Park Assist is driving innovation in the parking industry; since our inception in 2005, we have developed sensing and business intelligence solutions for parking and are a global leader in enhanced parking guidance systems.
??? Demonstrate ability to set direction, generate a sense of purpose, and inspire others to work in an optimum manner to achieve desired outcomes.
??? As part of the Client Services Team respond to client requests made of Park Assist via the Jira ticketing system.
??? Follow all processes, utilize all systems, and tools available; in order to meet or exceed stakeholder needs and expectations with regards to the Client Services Team and its members.
??? Stay abreast of all changes, developments, enhancements for all Park Assist related systems, products, and upgrades.
??? Contribute to the enhancement of processes used by the Client Services Team.
??? Assist with training of new hires along with sharing of all Park assist knowledge to help insure the growth and success of the Client Services Team and its members.
??? Responsible for providing remote systems support for a camera based parking guidance system.
??? Perform remote troubleshooting, configuration and repair services as required by the site-specific service level agreement (SLA).
??? Provide timely updates and troubleshooting steps in service ticket management portal.
??? Provide remote phone support to service contractor(s) onsite to troubleshoot, repair, install and configure new and existing Park Assist equipment.
??? Work with Client Services team to contribute to team growth and efficiencies in ticket management.
??? Presents needs based on referrals and recommendations to appropriate Park Assist staff in order to enhance the Park Assist sales process.
??? Possess and demonstrates an extremely high level of professionalism with clients, fellow staff, and contractors.
??? Ensure all policies and procedures are followed in accordance with Park Assist standard operating procedures.
??? Follow all processes, utilize all systems, and tools available; in order to meet or exceed stakeholder needs and expectations with regards to the Client Services Team.
Required skills and Attributes:
- Good communication skills and organization skills.
- Able to affectively troubleshoot issues and communicate issues to external facing clients.
- Able to work within a Team environment.
- Able to multi-task.
- Excellent follow-up skills
- 1-2 years' experience in a technical support / customer service role or the equivalence in education
- Associates' or Bachelors' degree in information technology; or equivalent in experience.
- Experience with Microsoft products and remote software tools.
- A basic understanding of IT related hardware and software.
- A general understanding of networking, network cabling, and topologies.
Job Type : Full- Time
Park Assist is an equal opportunity employerCompany Description Park Assist is a global leader committed to innovating in the parking industry.
Our dedicated team of employees worldwide is passionate about providing clients with an unmatched experience while helping to solve critical issues impacting infrastructure, traffic congestion, overall facility customer experience and operational challenges. Our innovative set of products and services, combined with deep market knowledge and expertise, helps customers gain control of their parking operations and add new streams of revenue. Our world's only patented camera based intelligent parking guidance system allows our clients to keep a finger on the pulse of the behaviors, preferences and usage patterns across their parking facility.