Sales and Marketing
Director, Sales and Marketing
The Account Manager is a dedicated sales professional that enjoys helping people, approaches challenges with energy and enthusiasm, displays exceptional work ethic and is highly motivated towards achievement of personal and business objectives. The position is responsible for managing all aspects of key customer accounts and accomplishes this by understanding the needs and expectations of the of the customers organization and building effective relationships internally and at the customer level that is based on trust, confidence and reliability.
In this role, you will liaise with cross-functional internal teams to improve the entire customer experience. This position may require occasional travel.
Primary Position Responsibilities
1. Operating as the lead point of contact for any and all matters specific to your accounts.
2. Establish long-lasting relationship with contacts at all levels of the customer's organization.
3. Exceed customer expectations for response to Requests for Quotations (RFQ's), order status, surveys, audits, complaints and other requested information or issues.
4. Prepare product price quotations in accordance with company pricing policies and procedures.
5. Assist in the preparation, submittal and negotiation of long term customer contracts.
6. Clearly communicate the progress of customer-based initiatives to internal and external stakeholders.
7. Participate in development of new business with existing customers and/or identify areas of improvement to meet sales quotas.
8. Forecast and track key customer metrics such as On Time Delivery and Delivered Quality.
9. Prepare reports on account status.
10. Assist with challenging client requests or issue escalations as needed.
11. Review customer Purchase Orders for completeness and compliance to the Consolidated Industries price quotation and Consolidated Industries standard terms and conditions.
12. Ensure that customer Purchase Orders are entered into the company's ERP System within the time period prescribed by individual and/or company performance metrics.
13. Track customer orders through the order entry, contract review and production cycles to ensure on-time delivery to the customer.
14. Coordinate unplanned or requested schedule changes with the customer to prevent early or late shipments.
15. Access customer e-business internet portals to download or enter purchase order, order confirmation, forecast data, production planning information, customer non-conformance documentation and customer contractual or quality information.
16. Assist supervisor with special projects.
?? B.S. in Management or Marketing or Equivalent Experience
?? 5 years of proven work experience in an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or similar role.
?? Excellent listening, negotiation and presentation abilities.
?? Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
?? Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
?? Intermediate level or higher in use of Microsoft Outlook, Excel, Word, PowerPoint and Access.
?? Prior experience utilizing a customer relationship management program such as SalesForce.
?? Ability to use internet for customer, product, or market research.
?? Strong verbal and written communication skills.
?? Ability to work independently, manage workload and exceed assigned goals.
?? Establish priorities, meet deadlines and effectively manage multiple tasks concurrently
?? Must like the challenge and stimulation of working with people at all levels and functions to solve problems and get things done while following policies and procedures.
?? Dedicated to and personally responsible for completing tasks on time and a willingness to go above and beyond when necessary
?? The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.