Servicenow Administrator

Employer
Global Technical Talent
Location
Orange
Salary
Competitive
Posted
Mar 08, 2018
Closes
Mar 12, 2018
Role
IT
Industry
Service
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description Our client is seeking a Servicenow Administrator.

Description:

Seeking an experienced individual that will serve in a dual role as an administrator for their current instance of Servicenow at one business unit and serve as the project lead for another's transition from BMC Remedy to Servicenow.

Responsibilities:
  • Project lead for global integration project. Responsibilities may include: technical planning, developing business and technical requirements, testing, quality assurance and transition of services
  • Administrative support on Servicenow platform for approximate 1,500 users. Modules include: Incident, Problem, Change, Asset, CMDB, Discovery, OnCall, Project, CMS Portal, Facilities, Performance Analytics, Reporting, Service Catalog, and Custom Applications.
  • Produce and maintain detailed system documentation including design specs, maintenance, troubleshooting, deployment, tech notes and testing.
  • Proactively make recommendations, present alternatives, and implement best course of action for technical solutions.
Requirements:
  • Requires a minimum of three years of experience supporting Servicenow instance.
  • Proven project management experience with ITSM implementation projects.
  • Requires understanding of IT service management and the ITIL business processes; the ability to work with global and remote teams; excellent interpersonal, communication (verbal and written), and presentation skills.
  • BMC Remedy experience a plus
  • Servicenow or ITIL certification required.
Company Description Global Technical Talent, a Precocity-owned company and subsidiary of Chenega Corporation, specializes in recruiting and pre-qualifying senior level IT professionals for clients immediate long- and short-term contract needs, contract to hire and direct hire positions. We build long-term, mutually beneficial partnerships with all of our clients and consultants. By having a complete understanding of our clients' IT organization, personality, needs and expectations we can be relied upon to consistently provide top tier service and match the perfect candidate to the right job.

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