Manufacturing Customer Service Support

May 16, 2018
Jun 13, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Job Description

Manufacturing Customer Service Support
Part-Time Position Available
Monday - Friday 9AM -3PM or 11AM-5PM
Holo-Krome / Wallingford, CT 06492

The Fastenal Company would like to invite ambitious, hard-working individuals to apply for the position of Full-Time Manufacturing Customer Service Support. Applicants should be able to bring new ideas and improvements to business practices; remain fair, respectful and moral in all situations; and work well both independently and as part of a team.

Since 1967 Fastenal has grown from a single store to nearly 2,700 locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.

As a growth company with a solid financial position, that typically doubles in size every four to five years, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.

Holo-Krome Company, a Division of Fastenal Company, is a leading Manufacturer of Fasteners.

Working as a Full-Time Manufacturing Customer Service Support, you will be responsible for the day-to-day support of our Customer Service Department.

The duties and responsibilities of this position include, but are not limited to:
o Dealing directly with customers via telephone and email
o Entering and confirming customer purchase orders
o Filing and maintaining department paperwork
o Maintaining customer profiles in the Point of Sale (POS) System
o Working on special projects as directed by Manager
o Updating department metrics on a daily, weekly, and monthly basis

The following skills and qualifications are required for this position:
o 18 years of age or over
o A High School diploma
o Prior administrative work experience
o Excellent written and oral communication skills
o Proficient using Microsoft Office Suite
o Knowledge of inside sales and customer service principles and practices
o Strong math aptitude
o Strong organization, planning, and prioritizing abilities
o Ability to learn and perform multiple tasks in a fast paced environment
o Ability to work independently and in a team environment
o Strong problem solving and deductive reasoning skills
o Demonstrate strong attention to detail
o Highly motivated, self-directed, and customer service oriented
o Ability to pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY)

o Product knowledge.

Equal Opportunity Employer- Minorities/Females/Veterans/Disabled/Sexual Orientation/Gender Identity
Fastenal is Dedicated to Employment Equity
Apply to position link below:

Company Description Holo-Krome is the premier domestic manufacturer of socket screw products and cold headed specials.

Holo-Krome was founded in 1929 in Hartford, CT, relocating to West Hartford in 1936 and most recently to Wallingford CT in 2010.

As part of the Fastenal Company's Manufacturing Division, we have grown to become one of the largest and most well respected names in critical application fasteners with our manufacturing expertise portfolio now including: Grade 9 hex cap screws, B7 A193 Heavy Hex Bolts, 12 point flange bolts.

Through our diverse network of manufacturing locations, we can accommodate virtually any fastener/bolt need from #0 to 4" in diameter.