Retail Associate

Goodwill of Western and Northern Connecticut
Jun 09, 2018
Jun 17, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Job Description Position Summary:

Goodwill Retail Associatesare responsible for participating in all basic functions of Goodwill's retailstores. Our associates provide excellent service to all members of thecommunity who support Goodwill's mission. This includes those who shop in ourstores and our donors who provide us with contributed goods. Retail Associatesdirectly contribute to Goodwill's mission of serving people with disabilities,economic disadvantages and other barriers to employment. All revenue raised byretail stores supports this mission.

Cashiering Duties:
  1. Performretail sales functions according to the Sales Procedures Manual.

  2. Operatecash register system

  3. Sellmerchandise to customers while providing excellent service.

  4. Greetcustomers as they enter the stores.

  5. Followall required scripts while interacting with customers.

  6. Thankevery customer for supporting Goodwill of Western and Northern Connecticut'smission.

Material Processing Duties:
  1. Processgoods, separating the sellable merchandise from the unsalable.

  2. Placesalable clothing on the proper hangers in adherence to the rotation cycle.

  3. Sortand hang clothing on racks in a timely manner meeting the daily goals set forthby your manager.

  4. Trackthe daily number of bins sorted and/or totes produced.

  5. Placenon-salable material into salvage return bins.

  6. Ensurethe bale process is complete on a weekly basis.

Material Handling Duties:

  1. Acceptdonations, offer receipts and provide exceptional donor service.

  2. Thankall donors for supporting the mission of Goodwill of Western and NorthernConnecticut.

  3. Tracknumber of donations using appropriate documentation.

  4. Maintainclean, orderly fixtures of clothing, bins, showcases and windows.

  5. Performstock duties such as merchandise rotation, hanger change, display work and keepdressing rooms neat and orderly.

  6. Performhousekeeping duties to maintain good appearance and safe conditions.

  7. Performshipping and receiving duties such as unloading shipment truck.

  8. Keepentire work site neat, clean and organized.

Overall Duties:

  1. Providecustomer service in promoting merchandise.

  2. Completeassigned duties on daily task list.

  3. Maintaina neat, clean, and organized work environment.

  4. Recoverthe sales area throughout the day

  5. Perform10 minute drills daily as requested by your manager.

  6. Participatein baling of clothing.

  7. Otherduties as assigned.

JobSkills Required:

Upon Hire the Retail Associate Must:

-Have a basic knowledge of English

-Be able to provide excellent customer service

-Be able to lift over 40 pounds and stand forlong periods of time.

-Possess above average aptitude for mathematicsand cash handling.

-Be available to work days, evenings, andweekends as necessary, especially if full-time schedule is desired.

-Be prepared for considerable standing,reaching, lifting, carrying, bending, pushing and pulling.

After Hire the Retail Associate Must:

-Learn operation of POS cash register system

-Learn process of sorting donations.

-Learn and follow all requiredscripts for customer interaction.

-Demonstrate the ability to completeassigned tasks in a timely manner.


Company Description Goodwill of Western & Northern Connecticut serves people with disabilities, economic disadvantages and other barriers to employment. Our mission is to help people achieve independence and self-sufficiency through job training and other supportive services.

Founded in 1951, we are one of 164 regional Goodwill organizations throughout the US and Canada. With the support of our donors, customers and partners, we make a little goodwill go a long way!

Goodwill is a 100% nonprofit organization committed to giving people a "hand up."