Patient Financial Advisor

Waterbury Health Network
Jun 12, 2018
Jul 10, 2018
Employer Type
Direct Employer
Employment Type
Full Time
Patient Financial Advisor
Department: Central Registration Req Num: 7469 Schedule: Part Time - Shift: Rotating Hours: 15 hr/week, days includes every other weekend Hours Per Pay Period: 15 Job Details:

    Under the direction of the Patient Access Director, the Patient Financial Advisor is responsible for the Financial Counseling of all Inpatients at Waterbury Hospital. ? Works directly with ED Financial Advisor and Inpatient Insurance Verifiers daily to review all patients admitted or to be admitted. Will focus on missing information, letters to patients to be delivered to the floor with benefit and financial responsibility information. ? All attempts will be made to visit patients while they are in-house to collect monies due, obtain missing signatures and information needed to generate a clean bill. Scheduled admissions will be contacted in advance to be informed of benefits and financial responsibilities. Payment arrangements will be coordinated before date of admission if at all possible. ?? Will work with WHAP and MedData to coordinate efforts regarding Self-pay patients in attempt to collect estimate of fees due. Must follow-up with patients during off hours and weekends when Financial Counseling office is closed. ? Responsible for Excel Spreadsheets and reports to track results. ?
    • Responsible for interviewing all Inpatient Admissions both scheduled, direct and emergent in coordination with ED financial counselor, Inpatient insurance verifiers and R & B to confirm accuracy of information obtained upon registration, complete appropriate paperwork, inform patients of financial responsibilities and coordinate payment of such.
    • Deliver letters obtaining benefit information and financial responsibility to all Inpatients when required daily. Letters will be ready for pick-up from insurance verifiers before 11am each morning for floor calls. ?? Scheduled admits will be contacted at least 3 days prior to surgery or preadmission testing to inform patients of benefits, financial responsibility and to set up payment arrangements. ? Attempt direct collection of monies due or set up arrangements with inpatients for possible charity or Medicaid eligibility.
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    • Process financial applications submitted by both outpatients and inpatients per the Financial Assistance Policy.
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    • Inform and coordinate services available to patients here at Waterbury Hospital. ? MedData, Charity, Payment arrangements, sliding scales.
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    • Supplies Management with Statistics weekly with the weeks results to included # patients interviewed, Cash Collected vs Cash unable to collect and the percentage of success.
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    • Makes a deposit daily of monies collected. Documents all information in comments.
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    • Performs other related duties as required
    ? ???????? Knowledge of computers and familiarity with Microsoft Office including: ? Outlook, Word, and Excel.

    ? ???????? Strong customer service skills; ability to communicate effectively with physician/patients/staff/visitors/others.

    ? ???????? Motivational and persuasive skills, and a good listener.

    ? ???????? Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities and handling stressful situations.

    ? ???????? Ability to work in a self-directed environment, under stressful situations and perform work that is routine and detailed.

    ? ???????? Ability to maintain confidential patient financial and medical information.

    ? ???????? Comprehensive knowledge of hospital billing, third party collection requiremet5ns and Credit & Collection policies.

    ? ???????? Knowledge of medical terminology.

    ? ???????? Ability to work in a business office environment, which requires the accessing of information from many sources, systems, locations and media.

    Physical requirements may involve some lifting, walking, bending and standing. ? Ability to push wheelchairs and stretchers.
    High School graduate or equivalent, business school or business college preferred.
  • At least three-years of health care business office or patient access experience in a hospital environment required. ? Financial Counseling, Insurance Verification, Customer Service, Hospital Billing experience preferred.