SENIOR SUPPORT ENGINEER

Employer
Mirion Technologies, Inc.
Location
Meriden
Salary
Competitive
Posted
Jun 13, 2018
Closes
Jun 15, 2018
Role
IT
Industry
Consulting
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description

POSITION SUMMARY

  • Perform consulting services on Mirion products: such as customized software and/or reports.

  • Provide assistance with special customer requested variations to supplied software or services.

  • Provide high level support on application specific software products, both at the user and application level via phone, electronically or at customer sites.

  • Provide assistance with special customer requested variations to supplied software or services.

  • Develop training materials for Mirion products

ESSENTIAL DUTIES:

  • Gather requirements for customization services and estimate effort.
  • Implement custom software or reports at Mirion or customer site.
  • Provide Hardware/Software support to customers, Service and Sales Engineers.
  • Initiate ideas for new service offerings including justification of products through economic analysis and market analysis.
  • Review and prepare materials for each course to be taught to ensure compliance with our Training quality requirements.
  • Select, prepare and/or approve all training materials for courses. This should include text, references, examples, exercises, and visual aids.
  • Teach courses at Mirion or at customer site.
  • Provide assistance with special customer requested variations to supplied software or services.

ADDITIONAL DUTIES:

  • Assist with equipment procurement and setup of courses.
  • Enter problem reports for software and hardware issues when required.

ESSENTIAL REQUIREMENTS:

  • Strong technical knowledge of the Mirion Spectroscopy Division products and applications. Of particular importance are Apex-Gamma, OpenEMS, and a working knowledge of gamma spectroscopy
  • Knowledge and experience with a variety of software languages such as C#, Python, and C++.
  • Strong written and verbal communication skills.
  • Self-starter with ability to learn new products and skills as needed.
  • Excellent organization and time management skills.
  • Ability to interact professionally and diplomatically with a variety of co-workers and customers.
  • Ability for up to 30% travel.
  • Ability to lift up to 40 lbs. unassisted.

EDUCATIONAL REQUIREMENTS:

  • B.S. in Engineering, Physics, Math or a closely related field, or 10+ years related application experience

AMOUNT OF EXPERIENCE:

  • Five or more years experience with products applications in a nuclear power plant environment.
Company Description Mirion Technologies has over 60 years of experience protecting people, property and the environment from the harmful effects of ionizing radiation. In partnership with our customers in nuclear power plants, military and civil defense agencies, hospitals, universities, national labs, and other specialized industries, Mirion Technologies strives to deliver cutting edge products and services that constantly evolve based on the changing needs of our customers.

Combining state of the art technology with exceptional customer service, Mirion Technologies is dedicated to providing an unmatched experience in radiation detection and instrumentation. We are always on the lookout for talented individuals across all functions who share our passion for technology, excellence and innovation.

Our culture is team-based and progressive. If you are a highly motivated professional aspiring to excel in your field, Mirion may be the place to make a difference. We are always looking for top talent in all business areas!

At the core of Mirion Technologies is a dedicated team with unmatched expertise and experience. The Company is well positioned to extend its global franchise and will continue to maintain a technology leadership position through innovative products and solutions.

Mission:

To protect people, property and the environment from nuclear and radiological hazards, by applying our unsurpassed knowledge of detection, measurement and analysis technologies

Values:

Integrity - We uphold both the letter and the spirit of all relevant laws, regulations, and policies.

Commitment - We are committed to our stakeholders: customers, employees, and shareholders- each of whom is critical to Mirion's success. We provide:
Customers with high quality products and services, responsiveness, and value;
Employees with opportunities for advancement, training, and a positive culture; and
Shareholders with continued growth and prudent capital management.

Accountability - We meet commitments to our stakeholders in a disciplined, process-oriented fashion and accept clear accountability for our actions.

Innovation - We are creative and entrepreneurial in all aspects of our business, in order to ensure that our market leadership in extended well into the future.

Respect - We value teamwork, open communication, intellectual honesty and candor. When we fall short of our commitments, we learn from our failures, with a clear focus on the situation not on the individual.

Come join Us and have a Rewarding Career!

More searches like this